Refund Policy
We offer a 30-day money-back guarantee. If you are not satisfied with your purchase, you can request a full refund within 30 days of your order date. Last updated: November 12, 2026.
What you can get back
- Premium subscription charges: refundable within 30 days of the charge, including the charge that started your subscription.
- Replay credits: refundable within 30 days of purchase while they are still unused.
- A subscription you cancel is not charged again; you keep Premium until the end of the period you already paid for.
How to request a refund
Refunds are processed by our payment provider, Paddle. To request one, visit paddle.net or reply to the receipt email you received, or contact our support team through the contact route on this page and we will pass your request on. Tell us the order date and the email on your account. We answer within two business days, and Paddle returns the money to your original payment method — usually within 5 to 10 business days.
If something did not work
If a purchase did not reach your account — Premium did not turn on, or replay credits did not appear — tell us and we will fix it or refund you, whichever you prefer. A refund is not a substitute for support, so say what happened and we will try the fix first.
Your other rights
Published by Mason Kessler. Effective November 12, 2026.
Questions about this page? Reply to any email you received from us, or contact our payment provider's support team at paddle.net and they will pass your message to Mason Kessler.